Frequently Asked Questions

Are care workers screened before they come to our homes?

All staff have a police check renewed every three years.
If they have lived overseas, they are also required to complete a state declaration stating they have not been convicted of any crime overseas.
Visa status checks conducted.
Two professional referees.
Working with children checks and or NDIS screen checks.

Can I have the same carer?

Ideally, we would like to get a few carers familiar with your care and routine as possible, as one carer may not be ideal as everyone needs time off work. This also depends on the hours required for care by an individual. Our care coordinators will work with you to roster the best number of care workers according to your individual circumstances and preferences.

Can I give my care worker a thank you gift?

We understand that you appreciate the work that the support workers provide, however we ask that you do not give them gifts. Our company policy is that our carers are to refuse if offered presents.

Can I have a different worker if I do not like the one sent?

We understand that it is hard to find a best match at times. Everyone is different our care coordinators will try and change workers as soon as possible until we find the best match.

Are you a registered provider?

Yes, we are a fully registered provider with the NDIS, Home Care Packages (HCP), and the Department of Veterans’ Affairs (DVA). We comply with all relevant standards and regulations.

Do you support DVA clients?

Yes. We proudly support veterans and DVA card holders with in-home support and care services. Reach out to see which services you may be eligible for.

What services do you offer?

We provide a wide range of services including personal care, domestic assistance, transport, social support, respite, and more — all tailored to your individual needs and care plan.

How do I get started?

Simply call us on 1300 302 945 or request a call back. One of our friendly team members will be in touch within 24 hours to guide you through the process.

Do you provide services on weekends or public holidays?

Yes. We offer care services 7 days a week, including weekends and public holidays, depending on your needs and availability.

What happens if my usual carer is unavailable?

If your regular carer is sick or unavailable, we’ll arrange a suitably qualified replacement and notify you in advance.

Is there a minimum visit time?

Yes, we have a minimum visit time of 1 hour for care giving and 30 minutes for nursing to ensure quality and meaningful support.

Can services be adjusted as my needs change?

Absolutely. Your care plan is flexible and can be updated at any time to reflect changes in your health, preferences, or lifestyle.