Support At Home

At True Hands, we believe quality care should be simple, compassionate, and stress-free. We proudly deliver, supporting older Australians to live independently at home.

All services are delivered in-house by our trusted Registered Nurses, Support Workers, and Allied Health professionals — so you always know who is coming to your home.

True Hands – Quality Care Made Easy

Find out more about Support at Home

Who Can Access support at home Package?

Packages are government-funded and designed for:

Older Australians aged 65 years and over
Aboriginal and Torres Strait Islander peoples aged 55 years and over

We are proud to provide inclusive care for LGBTQIA+ elders, respecting identities, relationships, and personal choices.
If you’re unsure which level you qualify for, we can guide you through the My Aged Care process.

Levels 1–4

Support At Home Packages

What We Provide

Care & Daily Living

Personal Care (Showering, Grooming, Dressing)
Companionship & Social Connection
Meal Preparation & Shopping
Transport To Appointments & Outings
Domestic Help (Cleaning, Laundry, Home Organisation)
24/7 In-Home Care, Including Overnight Services
Spring Cleaning
Meal Delivery Services
Cab Charge

Nursing Care

Medication Management
Wound Care & Chronic Disease Support
Palliative & Complex Care
Health Monitoring & Wellness Checks
RN Case Manager Oversight

Allied Health (In-House Team)

Physiotherapy – Mobility, Strength, Falls Prevention
Occupational Therapy – Independence & Home Safety
Podiatry – Foot Care & Mobility Support

Home & Garden

Gardening & Lawn Maintenance
Safety Modifications (Rails, Ramps, Falls Prevention)

Transition to Support at Home (November 2025)

The Government’s Support at Home will replace Home Care Packages. At True Hands, we are already prepared:

Continuity of Care – Same trusted nurses, carers, and allied health staff
24/7 Availability – Support whenever you need it, including overnight and emergency care
In-House Team – No subcontractors; all services delivered by True Hands staff
Clinical Oversight – RN Case Managers ensure care is safe and tailored to you
Smooth Transition – We handle the changes so you don’t have to worry

Funding & Cost Clarity

Services are government-funded via Home Care Packages or At Home Support
We help clients maximise their funding and access all eligible services
Transparent Fees – No Hidden Costs or Exit Fees
Optional Top-Up Services Can Be Discussed with Your Case Manager/Client Coordinator

Why Choose True Hands?

Trusted & Experienced

Years of service as an NDIS provider, now extending to aged care

All Staff In-House

Nurses, carers, and allied health are True Hands employees

Culturally Inclusive

Supporting Aboriginal, Torres Strait Islander, multicultural, and LGBTQIA+ clients

Family Support

Guidance and respite options for carers and loved ones

Safety First

All staff are qualified, trained, and police-checked

Always Here

24/7 support and a direct phone line where you’ll always speak to a person

Frequently Asked Questions

Who is eligible for a Support at Home Package?

Australians aged 65+, or 55+ for Aboriginal and Torres Strait Islander peoples, can access government-funded packages.

Do I have to change my current carers when transitioning to At Home Support?

No. You’ll keep the same trusted carers, nurses, and allied health staff you already know.

Are the services outsourced?

No. Every service is delivered by True Hands in-house staff.

Is support available overnight or in emergencies?

Yes. True Hands provides 24/7 care, including overnight and urgent support.

Will there be extra fees?

No exit fees, and all costs are transparent. Optional top-up services can be discussed if required.

How do I get started?

Call us or fill in our online enquiry form for a no-obligation phone call with one of our Case Managers/Client Coordinators.

Get In Touch

Ready to Begin?

Call us or fill in our online enquiry form
Enjoy a no-obligation phone call with a Case Manager
Together, we’ll design a care plan that works for you — now and into the future with Support At Home

True Hands: Compassionate care, whenever you need it .

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